The Macquarium Blog | voice

Time to Take Voice Seriously? - Part 2

Posted by Will Payman on Nov 27, 2018 10:03:00 AM

You can now watch Will Payman, VP of Strategy at Macquarium talk on the rise of voice technology. Will was speaking at CXTalks, Atlanta, and his 10 minute presentation was one of several presentations that focused on innovation and customer experience. In this talk he proposes that we are at the beginning of a new experience revolution and that voice technology is following a similar trajectory to that of the smartphone and mobile apps. This revolution will effect ever business in the same way as the smartphone did. 

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Topics: voice, CX, Customer Experience, Emerging Technology

Time to Take Voice Seriously? - Part 1

Posted by carlos.pimenta on Nov 15, 2018 10:33:00 AM

At CX Talks Atlanta 2018, Will Payman (VP of Strategy at Macquarium), gave a compelling presentation on the growth of voice experiences. He takes us back to June 29th, 2007 when the smartphone was launched. He reminded us how many industry pundits questioned its viability, yet it soon began to play a role in every step of a customer's journey. 10 years later, there are now 230M smartphones in the US, with over 70% of adults owning one.

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Topics: CX, voice, smart devices