The Macquarium Blog | Will Payman

Will Payman

Recent Posts

Accelerate your voice development with Banter

Posted by Will Payman on May 23, 2019 10:52:00 AM

Macquarium is pleased to announce a new strategic alliance with Banter Technology to support the development of the next generation of voice-driven experiences. The Banter Intelligent Conversation Platform allows brands to create conversational experiences that can then be deployed across multiple smart speakers, in-app voicebots and chatbots, and even IVR, allowing for a high quality conversational experiences in all channels.

Read More

Topics: Customer Experience, voice

Voice Is Changing Customer Experience. Are You Ready?

Posted by Will Payman on Apr 8, 2019 10:33:00 AM

 

Read More

Topics: User Experience, Customer Experience, Conversational Commerce, voice

Time to Take Voice Seriously? - Part 2

Posted by Will Payman on Nov 27, 2018 10:03:00 AM

You can now watch Will Payman, VP of Strategy at Macquarium talk on the rise of voice technology. Will was speaking at CXTalks, Atlanta, and his 10 minute presentation was one of several presentations that focused on innovation and customer experience. In this talk he proposes that we are at the beginning of a new experience revolution and that voice technology is following a similar trajectory to that of the smartphone and mobile apps. This revolution will effect ever business in the same way as the smartphone did. 

Read More

Topics: Emerging Technology, Customer Experience, CX, voice

Improving your CX with Smart Devices

Posted by Will Payman on Oct 4, 2017 12:47:54 PM

At the inagural CX Talks event, Will Payman, Macquarium's VP of Strategy, and Internet of Things (IoT) consultant Miguel Garcia delivered a presentation on how smart devices and services can be powerful tools to augment and improve your customer's experience.   With estimates of over 50B smart devices by 2020, there will be an explosion in touch points that Customer Experience professionals will have to create, manage, and optimize. This will require new thinking about the components of an experience, a potential shift from products to services, and new ways of measuring the experience. We believe that there are 3 things companies should be considering when they think about the next wave of experience building.

Read More

Topics: Customer Experience, CX, smart devices, smart services, IoT