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Reimagining the Online Travel Experience

Posted by Macquarium on Aug 13, 2018 4:27:01 PM

Whether we daydream of sandy beaches, or the bustling streets of a far-away city, the desire to travel and experience the world is an all too familiar one. While we all look forward to vacations, few people enjoy the task of endless browsing and comparing dates and prices across multiple websites.

 

So why is it so difficult to book a vacation? When we look at customer behavior there are multiple steps that customers go through that are not really supported by many digital travel companies. Think with Google (among others) broke the task down into 4 distinct phases: Dreaming, Planning, Booking, and Experiencing.

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Topics: Customer Experience, CX, travel

Announcing Gil Wolchock - VP, Sales

Posted by Macquarium on Aug 2, 2018 12:17:00 PM

We are excited to announce our new VP of Sales: Gil Wolchock. Gil brings over twenty years of experience in sales in both the corporate and agency worlds. He's lead regional and national teams to success with an approach that is empathy based and results driven. He is passionate about helping clients solve problems using technology and creativity. "The opportunity to help reinvigorate the Macquarium brand and bringing in new clients and new problems to solve is really exciting," said Wolchock. 

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Topics: Customer Experience, CX, News

Spreading Spring Joy with Krispy Kreme Doughnuts

Posted by Macquarium on May 16, 2018 2:07:00 PM

Spring is all about revitalization and delight. We can't think of a better way to partake in the delights of spring than to help a client like Krispy Kreme Doughnuts launch their fun doughnut treats and seasonal collections.

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Topics: Customer Experience, CX, Article

Macquarium to speak at CX Talks Dallas 2018

Posted by Macquarium on Apr 5, 2018 3:18:22 PM

 

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Topics: Customer Experience, CX

Macquarium Partners With CXPA's Insight Exchange to Bring CXM Bootcamp to Atlanta

Posted by Macquarium on Apr 7, 2016 10:27:30 AM

We are excited to be a part of the 2016 Insight Exchange (Atlanta) program this year, as an add-on event in partnership with AT&T Customer Experience and Storyminers.

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Topics: Customer Experience